TERMS & CONDITIONS

Jones & Horan's Return Policy

At Jones & Horan, we don't think buyers should need to take a leap of faith when making an online purchase. Our experts provide detailed condition reports and high-resolution photos for every lot we auction. This transparency eliminates surprises when you get your items in hand. Every description and condition report is guaranteed for accuracy and fully backed by our return policy. If an error was made in the lot you have won, please let us know within 10 days of delivery and we will accept the item(s) back for a 100% refund and cover the cost of return shipping.

Our Return Policy Does Not Cover:

Buyer's Remorse: We cannot accept returns if a buyer has had a change of heart about the item(s) won.
Buyer Mistakes: Our experts carefully review each lot sold – we cannot accept returns if a buyer fails to review the entire description.
Altered Lots: If the lot is altered (parts removed, etc.) upon our receipt, it will be rejected and sent back to the buyer.
Hidden Defects: Watches are not disassembled when we write up condition reports. For this reason, we are not responsible for hidden defects that could not be observed without disassembling the watch (ex: removing hands and dial, removing movement plates, etc.)
Extracts: We are not responsible if a watch manufacturer is unable to issue an extract.
Incomplete Lot Returns: In cases of a multiple-part lot, such as a lot of three pocket watches, all items must be included as part of the return. We do not offer partial refunds or try to determine the value of one piece out of the lot.
Timing: If an extended amount of time has passed since the buyer purchased the lot, we will not accept the return.
Partial Refunds: We do not offer partial refunds. Lots must be returned for the full refund.
Special Shipping Requests: As stated in our shipping policy, we are happy to assist buyers with special shipping requests, but we are no longer able to offer a refund on these items

Bidding in an Auction Indicates Acceptance of the Following Terms:

There is No Buyer’s Premium and No Sales Tax. Please watch our video: The Jones & Horan “No Buyer’s Premium Advantage."
All lots are sold without reserves.
Payment is due within 10 days of receiving the invoice. (Invoices sent via email the day after an auction is held)). The auction house will not be held responsible for any errors or failures to accurately execute absentee bids.
Online bids are capped at $10,000 per bid. If you wish to place a bid over $10,000 on an item, please contact us more than 24 hours in advance of the auction’s end time.
The auctioneer has the sole right to settle disputed bids and decide whether or not to reoffer the lot, and the record of sale kept by the auction house will be taken as final in the event of any dispute. The auctioneer reserves the right to reject an opening bid that, in his or her opinion, is not commensurate with the value of the lot.
The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary. As a registered bidder you agree that any legal action against Jones and Horan will be brought in the courts of the State of New Hampshire or a federal court sitting therein.
Payment may be made by credit card, cash (in person), check, bank wire transfer, or Zelle. Credit card payments are made through your online bidder account and incur a 3% convenience fee. To pay in person, please make an appointment with us during business hours.
Statements by us in the catalog or made orally are statements of opinion and are not to be relied on as statements of fact. Such statements do not constitute warranty or assumption of liability by us of any kind. They are for guidance only and items should be evaluated by the bidder.
Jones and Horan Auction Team uses the following Standard Bid Increments. All bids received that are not entered according to our Standard Bid Increments will be rounded down to the next lower bid increment.
- $10 – $200 in $10 increments
- $201 – $500 in $25 increments
- $501 – $1,000 in $50 increments
- $1,001 – $5,000 in $100 increments
- $5,001 – $10,000 in $200 increments
- $10,001 - $20,000 in $500 increments
- $20,001 - $50,000 in $1,000 increments
- $50,001 - $100,000 in $5,000 increments
- Over $100,000 is at auctioneer's discretion.
- Online only auctions: $1,000 and above in $100 increments
A shipping fee will be added to all invoices. Packages will be shipped to the address on your invoice unless you inform us before making payment or with your payment.
If you have any issues with an item or shipment, please contact us immediately and we will resolve the problem.

Legal Notice: Bidding in our auctions indicates an agreement between the auction house and the bidder to follow through on all terms and conditions. Each party to this agreement irrevocably agrees that the courts of New Hampshire, USA, shall have exclusive jurisdiction to hear, settle and/or determine any dispute, controversy or claim (including any non-contractual dispute, controversy or claim) arising out of or in connection with this agreement, including any question regarding its existence, validity, formation or termination. For these purposes, each party irrevocably submits to the jurisdiction of the New Hampshire, USA courts.

Terms for Leaving an Absentee Bid for a Jones & Horan Featured Auction:

You may leave bids exclusively with Jones and Horan in five different ways. Go to our How to Bid page for more information on the absentee bid methods, including the deadlines for leaving featured auction bids.
In the case of two absentee bids of the same amount, the first bid received takes priority.
Bids received that are not entered according to our standard bid Increments will be rounded down to the next lower bid increment.
Jones & Horan is not responsible for errors when executing your bids.