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TERMS & CONDITIONS FOR BIDDERS

Click here for the Jones and Horan Abbreviations and Grading System.

Click here for our FAQ.

 
The Jones & Horan Return Policy: 

Unlike most auction houses, we 100% guarantee our descriptions and condition reports and offer a return policy.  Therefore, if we make an error in our listing, we will accept the lot back for a 100% refund PLUS the cost of return shipping.  We only ask that you notify us of the issue within 10 days of your receipt of the lot.  (That being said, we understand sometimes there are extenuating circumstances, so if the 10 days have passed but you have been traveling or otherwise indisposed, please contact us.)

Please note we do not offer refunds under the following conditions:
  • Buyer's remorse: If a buyer simply changes his/her mind about purchasing an item, we will not accept the return.

  • Buyer mistake: If a buyer did not read all of our listing or misread portions, we still expect the buyer to complete the sale and will not accept a return.

  • Altered lot: If the lot is altered (parts removed, etc) upon receipt by us, we will not accept the return and will send the lot back to the buyer.

  • Incomplete lot: In cases of a multiple-part lot, such as a lot of three pocket watches, ALL of the items must be returned for the refund.  We do not offer partial refunds or try to determine the value of one piece out of the lot.  All watches are different, so dividing the lot by three (such as in the above example) will not give a fair value.  All of the items must be returned.

  • Timing: If an extended amount of time has passed since the buyer purchased the lot, we will not accept the return.

  • Partial refunds: We do not offer partial refunds.  Lots must be returned for the full refund.
Please never hesitate to contact our team with any concerns!

Online Store:
  • Domestic Customers: Store prices include all shipping, handling and insurance charges.

  • International Customers: Store prices DO NOT include shipping, handling and insurance charges. A shipping charge will be added to your invoice upon checkout.

  • If you have any issues with an item or shipment, please contact us immediately and we will resolve the problem.  All items are 100% guaranteed as described.  (See above return policy.)
 

Differences between our LIVE auctions and our ONLINE-ONLY auctions:

There used to be three major differences in our terms for online auctions verses live auctions, but beginning November 2020, there is only one remaining difference in terms between our two types of auction!
  1. Paypal is now offered as a payment option at ALL AUCTIONS!

  2. We now offer free, fast, fully insured shipping at ALL AUCTIONS!

  3. Here is the only major term difference remaining: Consignor checks go out TWO weeks after an ONLINE-ONLY auction and FOUR weeks after a LIVE auction.

Please also note:
  • Our LIVE auctions are held twice each year, one in the spring and one in the fall.  
  • Our ONLINE-ONLY auctions are held bi-weekly, with brief hiatuses surrounding the two live auctions and at Christmas time. 
  • We also hold special online-only auctions with the same terms as our regular online-only auctions, including "Christmas in July," "Holiday Spectacular" at Christmas time, and occasional pop-up specialty auctions. 

Check our "Upcoming Auctions" page to always stay informed!

Please refer to our FAQ page for our Frequently Asked Questions!
 

Live Auction:

Bidding indicates acceptance of these terms:
  • There is No Buyer’s Premium and No Sales Tax. Please watch our video: The Jones & Horan “No Buyer’s Premium Advantage”.

  • All lots are sold without reserves.

  • Payment is due on day of auction if attending in person.  For absentee bidders, payment is due within 10 days of receiving the invoice. (Invoices are e-mailed the day after an auction is held, or in the case of no email address, are sent USPS First class mail.)  The auction house will not be held responsible for any errors or failures to accurately execute absentee bids. Bidders are strongly encouraged to attend the sales in person.

  • In the event that your maximum absentee bid ties with a bidder in the live audience, preference will be given to the attending bidder.

  • All floor bidders must sign in with the clerk and receive a bidder number. Payment is due by the end of the auction. The auction house reserves the right to hold property until check clears and to refuse to register questionable clients.

  • When bidding online, there is a cap of $10,000 on each bid. If you wish to place a bid over $10,000 on an item, please contact us more than 24 hours in advance of the auction’s end time.

  • Cameras are allowed only upon authorization by the auction house. We thank you for respecting our clients’ privacy!

  • The auctioneer has the sole right to settle disputed bids and decide whether or not to reoffer the lot, and the record of sale kept by the auction house will be taken as final in the event of any dispute. The auctioneer reserves the right to reject an opening bid that, in his or her opinion, is not commensurate with the value of the lot.

  • The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.  As a registered bidder you agree that any legal action against Jones and Horan will be brought in the courts of the State of New Hampshire or a federal court sitting therein.

  • Payment may be made by cash, check, bank wire transfer, Paypal or CurrencyPay. We cannot accept credit cards directly, but credit card payments may be made through either CurrencyPay (no account needed!) or Paypal (an account with them is needed.)

  • Statements by us in the catalog or made orally are statements of opinion and are not to be relied on as statements of fact. Such statements do not constitute warranty or assumption of liability by us of any kind. They are for guidance only and items should be evaluated by the bidder.

  • Jones and Horan Auction Team uses the following Standard Bid Increments at their Live Auctions. All bids received that are not entered according to our Standard Bid Increments will be rounded down to the next lower bid increment. For more information, please see our FAQ.
    • $10 – $200 in $10 increments
    • $201 – $500 in $25 increments
    • $501 – $1,000 in $50 increments
    • $1,001 – $2,000 in $100 increments
    • $2,001 – $10,000 in $200 increments
    • $10,001 and above in $500 increments

  • Shipping is free within the United States. A shipping fee will be added to international invoices. Packages will be shipped to the address on your invoice unless you inform us before making payment or with your payment.  See our FAQ for all questions about shipping, as well as our shipping page, here: https://www.jones-horan.com/Help-Shipping.html

  • If you have any issues with an item or shipment, please contact us immediately and we will resolve the problem. (See our return policy at the top of this page.)

 

Online-Only Auction:

Bidding indicates acceptance of these terms:
  • There is No Buyer’s Premium and No Sales Tax. Watch our video: The Jones & Horan “No Buyer’s Premium Advantage”.

  • Payment is due within 10 days of receiving invoice.  Invoices are emailed the evening of a sale or the morning following, if you are a winning bidder.   (Please check your spam/junk folder if you do not receive an invoice, especially if your email is a gmail account.)

  • The auction house reserves the right to cancel and/or reopen the auction in the case of system failures.  The auction house also reserves the right to hold property until check clears and to refuse to register questionable clients.

  • There is a cap of $10,000 on each bid. If you wish to place a bid over $10,000 on an item, please contact us more than 24 hours in advance of the auction’s end time.

  • When placing a bid, please note that EVEN IF the bid is accepted, it does not necessarily mean you are now the high bidder.  (Another bidder may have previously bid higher than your current bid, so he/she is the high bidder.)  The system does not inform you of this immediately.  To verify that you are now the winning bidder, you will need to go back to the Catalog or to your list of bids and check.

  • If you have any issues with an item or shipment, please contact us immediately and we will resolve the problem.  ALL DESCRIPTIONS GUARANTEED, 10-DAY RETURN PRIVILEGE FOR MISREPRESENTATION OR ERRORS.  Please see the top of this page for our full Return Policy.

  • The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.

  • LAST MINUTE BIDDERS: Please be aware that this bidding system is not as responsive as some other online auction forums with which you may already be familiar.  If you attempt to bid in the very last seconds, there is a possibility the system will not recognize your bid in time and you will lose out on winning that lot.  Please allow yourself enough time to get your bid in before the lot closes.

  • Please note that HiBid has designed the bidding system platform such that the following can occur: If you are the winning bidder onlnie at $1,000, for example, because you placed the bid before another bidder placed that exact bid, and then you decide to raise your top bid in order to try to ensure remaining high bidder, the system will automatically raise you one bid increment to outbid the other bidder who also placed that $1,000 bid (as an example). Even though you were high bidder at $1,000 because you placed it first, the system raises you one increment to "outbid" the other person. HiBid does not consider this a flaw in their system. By bidding with us, you agree to this method of accepting bids.

  • Payment may be made by check, bank wire transfer, Paypal, CurrencyPay, or Transferwise (or by cash if picking up in person).   No credit cards are accepted directly; however, credit car payments can be made through Paypal (with an account) or CurrencyPay (an account is not required).  Jones & Horan is not set up to accept credit cards directly, despite the fact that the “Payment Methods” tab would seem to indicate so.  That is a page that is “an overall Hibid account setting” and cannot be removed, according to the programmers.  Hibid is the company that hosts our auctions on their website.

  • Statements by us in the catalog or made orally are statements of opinion and are not to be relied on as statements of fact. Such statements do not constitute warranty or assumption of liability by us of any kind. They are for guidance only and items should be evaluated by the bidder.

  • Jones and Horan Auction Team uses the following Standard Bid Increments at their Online Auctions. All bids received that are not entered according to our Standard Bid Increments will be rounded down to the next lower bid increment.
    • $10 – $200 in $10 increments
    • $201 – $500 in $25 increments
    • $501 – $1,000 in $50 increments
    • $1,001 and above in $100 increments
       
  • Shipping is free within the United States. A shipping fee will be added to international invoices. Packages will be shipped to the address on your invoice unless you inform us before making payment or with your payment.  See our FAQ for all questions about shipping, as well as our shipping page, here: https://www.jones-horan.com/Help-Shipping.html

  • If you have any issues with an item or shipment, please contact us immediately and we will resolve the problem. (See our return policy at the top of this page.)
 

Terms for LEAVING AN ABSENTEE BID for our Live auction

  • If you cannot attend the Live Auction in person, you may leave bids exclusively with Jones and Horan in five different ways.  Go to our How to Bid page for more information on the absentee bid methods.

  • Please don’t miss the Deadlines for leaving bids for the Live Auctions!

  • Note:  Bidders attending the auction take priority over absentee bids in case of a tie. In the case of two absentee bids of the same amount, the first bid received takes priority.

  • Bids received that are not entered according to our Standard Bid Increments will be rounded down to the next lower bid increment. For more information please see our FAQ.

  • We will not be held responsible for errors in providing you with this free service of executing your bids – please consider attending the auction!
 
 
 
Jones & Horan Auction Team
453 Mast Rd, Goffstown, NH 03045
Tel: 603-623-5314
Fax: 603-626-5974
Email: auctions@jones-horan.com
          
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