Q. May I bid online during the Live Auction?
A. YES!! Please go to our How to Bid page to find out more.
If you are not available on auction day to sit at a computer or device and bid live, you may also submit bids using our in-house online absentee bidding system up to 24 hours prior to the auction, as well as by submitting bids in advance by phone, email, fax or mail. (Again, go to our How to Bid page for more information.)
Q. May I bid using the telephone during the Live Auction?
A. Yes, on lots with estimates of $1,000 and above.
Arrangements must be made NO LATER THAN THREE (3) days prior to the auction and only if we have staff phone bidders available. Telephone bids are accepted on a first come, first served basis.
Please note: We offer this free service as a convenience to our clients, but will not be responsible for errors or failures to execute bids. Bidders are encouraged to attend the auction in person, and bid for themselves.
Q. Can you ship my purchases?
A. Yes, we can ship your small items if needed.
Large items will be the responsibility of the buyer, but Jones & Horan will assist whenever possible. Shipping cost (including insurance) will be included on your invoice.
Here is a general guideline on what to expect for shipping:
For auction purchases totaling under $1,000, we generally ship USPS Priority Mail, insured, signature required.
For all other auction purchases, we generally ship FedEx 2nd day (or FedEx Priority International), insured, signature required.
Insurance will always be purchased unless requests to the contrary are received in writing.
There are additional fees for one day mail.
If you have a preference as to shipper, please contact us as soon as possible after receiving notification of your winning bids.
It is your responsibility to tell us if you will be traveling or otherwise unable to sign for the delivery, or if you wish to have your purchase shipped to an address other than the one on your invoice.Note: Shipping is free for domestic customers for our Online-Only Auctions only, not for our Live Auctions.
Q. What payment methods does Jones & Horan accept for their Live Auctions?
A. Cash, Check or Bank Wire Transfers – No Credit Cards accepted. No Paypal.
Note: Paypal is an acceptable method for our Online-Only Auctions only, not for our Live Auctions.
There is No Buyer’s Premium or Sales Tax in any Jones & Horan auction.
Q. What are the Terms regulating the Live Auction?
A. There is No Buyer’s Premium and No Sales Tax. Click Here For Video: The Jones & Horan “No Buyer’s Premium Advantage”
Absentee bids will be executed as a convenience to customers when possible. Please see our How to Bid page for more instructions if you cannot attend the auction. Payment is due within 10 days of receiving invoice. The auction house will not be held responsible for any errors or failures to accurately execute bids. Bidders are strongly encouraged to attend the sales in person.
All floor bidders must sign in with the clerk and receive a bidder number. Payment is due by the end of the auction. The auction house reserves the right to hold property until check clears and to refuse to register questionable clients.
Cameras are allowed only upon authorization by the auction house. We thank you for respecting our customers’ privacy!
The auctioneer has the sole right to settle disputed bids and decide whether or not to re-offer the lot, and the record of sale kept by the auction house will be taken as final in the event of any dispute. The auctioneer reserves the right to reject an opening bid that, in his or her opinion, is not commensurate with the value of the lot.
The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.
Payment may be made by cash, check or bank wire transfer. No credit cards.
In no instance will we ever sell, rent or disclose your personal information to any third party unless directed by a court of law.
Statements by us in the catalog or made orally are statements of opinion and are not to be relied on as statements of fact. Such statements do not constitute warranty or assumption of liability by us of any kind. They are for guidance only and items should be evaluated by the bidder. Returns require that the buyer submits the written opinion of two experts within the field that an error was made in description, before Jones & Horan would agree to cancel the sale.
Jones & Horan Auction Team uses the following bidding increment multiples:
- $10 – $200 in $10 increments
- $201 – $500 in $25 increments
- $501 – $1,000 in $50 increments
- $1,001 – $2,000 in $100 increments
- $2,001 – $10,000 in $200 increments
- $10,001 and above in $500 increments
Q. Can I watch the Jones & Horan Live Auctions as they take place on my computer?
A. Yes, we broadcast a Live Auction Video over the internet.
Just come to our website one hour before the start of the auction, and click on the link that will be posted for you to connect to the broadcast.
Q. My absentee bid should have won that item. Why didn’t it?
A. Two floor bidders vie against one another, and due to the random starting bid, and increments used, they reach the exact amount of your bid.
We were not authorized to go another increment for you, so the floor bidder wins it. The employee executing your bid will not jump into the bidding until it has begun, as he is striving to win the item for you at the lowest bid possible. This means that floor bidders will often get in on the bidding first. Note: It is also our policy that bids entered by those attending the auction in person take precedence over absentee bids. We strongly encourage you to attend the auction and place your bids in person!
Another bidder submitted the same amount as you, but his bid takes precedence over yours because it was entered sooner.
You bid using our on-line system, and your bid was reduced according to the increments as posted. Please be sure to follow our posted bid increments when leaving absentee bids.
More than one absentee bid was left on the item and the bidding began on you. The way the increments worked out from there, your high bid landed on another bidder. Here is a scenario to help explain: George leaves a bid of $1500 on an item, and Patty left a bid of $1300 on that same item. Bidding would begin on George at $1400 (one increment above Patty’s high bid). This means if someone bids the next increment ($1500), George would be out. Our only other choice would be to start George at his top bid of $1500, which fundamentally means George bid against himself to get to $1500. It would be as if he bid both $1400 AND $1500. We are against the practice of jumping bids on clients, as we always bid on your behalf as competitively as possible.
How can I prevent that from happening in the future?
FOOTING THE BID: Some bidders prefer to leave their bids with us and indicate +1 increment (or put the extra increment in when leaving bids). This gives us a little more flexibility in trying to achieve the winning bid for that bidder. For example, in the scenario above, George could have left $1500 +1 increment/bid (or $1600), and we would have been authorized to go to $1600 to win the item. This method works for some bidders and is something to consider when leaving bids with us.
Note: Jones and Horan will not be held responsible in any way for any error in executing absentee or telephone bids. We suggest Bidders plan to attend the auction in person and bid for themselves if possible.
Q. Did you use the full amount of my absentee bid as the first bid when the item was sold?
A. We may have been forced to if this action was necessary to rightfully eliminate underbidders.
For example, if your high bid was one increment above the second highest absentee bid, we would have to start the bidding on your high bid. (Please see the answer to the previous question.)
For further clarification on this point, please call us at: (603) 623-5314
Q. How do I leave bids for the Live Auctions if I cannot attend?
Please see our How to Bid