Selling Vintage Watches, Jewelry,
Coins and Clocks at Live Auctions
or 1 800 622-8120 Fax: 603 626-5974 e-mail: firstname.lastname@example.org
Mast Road Goffstown, NH 03045
Premium No Reserves No Sales Tax
Frequently Asked Questions
1. How do I leave bids
for the Live Auctions
if I can not attend?
2. Did you use the
full amount of my absentee bid as the first bid when the item
3. My absentee bid
should have won that item, why didn't it? How can I
prevent that from happening in the future?
4. Can I watch the
Jones & Horan Live
Auctions as they take place on my computer?
5. What are the Terms regulating
the Live Auction?
6. What Payment Methods
Does Jones & Horan accept for their Live
7. Can you ship my purchases?
8. May I bid by telephone
during the Live
9. May I bid online during the
How do I leave bids for the Online-Only Auctions?
My account log-in information did not work. What is wrong?
Can other bidders see my identity when I bid?
Can I "snipe" lots by bidding at the last second befor the items
What are the Terms regulating the Online-Only
What payment methods does Jones & Horan accept for their Online-Only Auctions?
When will you ship my purchases?
Both Live and Online-Only
1. Will Jones &
Horan hold auction items for me for more than 10 days, without
my paying for them?
2. May I consign my items to a
Jones & Horan auction?
1. Will Jones &
Horan change the values on shipping statements for overseas
2. Will Jones &
Horan pay the Import taxes?
1. How Do I
Leave Bids for the Live
Auctions If I Cannot Attend?
You May Leave Bids In One Of Three Ways: (Please note deadlines)
you use the full amount of my absentee bid as the first bid when
the item was sold?
We may have been forced to, under the following circumstances:
Your bid was one increment above the second
highest absentee bid, and we had two or more absentee bids.
This action is necessary to rightfully
eliminate under bidders. (Please see the answer to the next
For further clarification on this point, please call us at: (603)
absentee bid should have won that item, why didn't it?
- Two floor bidders vie against one
another, and due to the random starting bid, and increments
used, they reach the exact amount of your bid. We were not
authorized to go another increment for you, so the floor bidder
wins it. The employee executing your bid will not jump into the
bidding until it has begun, as he is striving to win the item
for you at the lowest bid possible. This means that floor
bidders will often get in on the bidding first. Note:
it is also our policy that bids entered by those attending the
auction in person take precedence over absentee bids. We
strongly encourage you to attend the auction and place your bids
- Another bidder submitted the same
amount as you, but his bid takes precedence over yours because
it was entered sooner.
- You bid using our on-line system,
and your bid was reduced according to the increments as
posted. Please be sure to follow our our posted bid
increments, when leaving absentee bids.
- Here is a scenario to help
explain: George leaves a bid of $1500 on an item, and
Patty left a bid of $1300 on that same item. Bidding would
begin on George at $1400 (one increment above Patty's high
bid). This means if someone bids the next increment
($1500), George would be out. Our only other choice would
be to start George at his top bid of $1500, which fundamentally
means George bid against himself to get to $1500. It would
be as if he bid both $1400 AND $1500.
How can I prevent that from
happening in the future?
- FOOTING THE BID: Some bidders
prefer to leave their bids with us and indicate +1
increment. This gives us a little more flexibility in
trying to achieve the winning bid for that bidder. For
example, in the scenario above, George could have left $1500 +1
increment/bid, and we would have been authorized to go to $1600
to win the item. This method works for some bidders and is
something to consider when leaving bids with us.
- Note: Jones and Horan will
not be held responsible in any way for any error in executing
absentee or telephone bids. We suggest Bidders plan to
attend the auction in person and bid for themselves if possible.
I watch the Jones & Horan Live
Auctions as they take place on my computer?
Yes, we broadcast a Live Auction Video over the internet. Just
come to our website one hour before the start of the auction, and
click on the link that will be posted for you to connect to the
Note: You will NOT be able to bid during this Live Auction Video -
it will be similar to watching the auction on TV.
5. What are the Terms
regulating the Live
- There is No Buyer's
Premium and No Sales Tax. Click
For Video: The
& Horan "No Buyer's Premium Advantage"
- Absentee bids will be executed as a convenience to
customers when possible. Please see our Leave
Bid page for more instructions on how to bid if
you cannot attend the auction. Payment is due within 10 days
of receiving invoice. The auction house will not be held
responsible for any errors or failures to accurately execute
bids. Bidders are strongly encouraged to attend the sales in
- All floor bidders must sign in with the clerk and receive
a bidder number. Payment is due by the end of the auction. The
auction house reserves the right to hold property until check
clears and to refuse to register questionable clients.
- Cameras are allowed only upon authorization by the
auction house. We thank you for respecting our customers'
- The auctioneer has the sole right to settle disputed bids
and decide whether or not to re-offer the lot, and the record
of sale kept by the auction house will be taken as final in
the event of any dispute. The auctioneer reserves the right to
reject an opening bid that, in his or her opinion, is not
commensurate with the value of the lot.
- The auctioneer will not be liable for default by either
the buyer or the vendor. We will witness against any default
should legal action be necessary.
- Payment may be made by cash, check or bank wire transfer.
No credit cards.
- In no instance will we ever sell, rent or disclose your
personal information to any third party unless directed by a
court of law.
Statements by us in the catalog or made orally are statements of
opinion and are not to be relied on as statements of fact. Such
statements do not constitute warranty or assumption of liability by us of any
kind. They are for guidance only and items should be evaluated by the
- Jones & Horan Auction Team uses the following bidding
|$10 - $200
|| $1,001 -
$2,000 $100 increments
| $201 - $500 $25
|| $2,001 - $10,000
| $501 -
$1,000 $50 increments
||$10,001 and above
What Payment Methods Does Jones & Horan accept for their Live Auctions?
Cash, Check or Bank Wire Transfers - No Credit Cards accepted. No
Paypal. Note: Paypal is an acceptable method for our Online-Only Auctions.
There is No Buyer's Premium or Sales Tax.
New clients, please call 603-623-5314 or e-mail
email@example.com to set up your account.
7. Can you ship
Yes, we can ship your small items if
needed. Large items will be the responsibility of the buyer,
but Jones & Horan will assist whenever possible.
Shipping cost (including insurance) will be included on your
Here is a general guideline on what to expect for shipping:
- For auction purchases totaling under $1,000, we generally ship
USPS Priority Mail, insured, signature required.
- For all other auction purchases, we generally ship FedEx 2nd
day (or FedEx Priority International), insured, signature
Insurance will always be
purchased unless requests to the contrary are received in writing.
There are additional fees for one day mail.
If you have a preference as to shipper, please contact us as soon
as possible after receiving notification of your winning bids.
It is your responsibility to tell us if you will be traveling or
otherwise unable to sign for the delivery, or if you wish to have
your purchase shipped to an address other than the one on your
Note: Shipping is free for domestic customers for our Online-Only Auctions.
I bid using the telephone during the Live
on lots with estimates of $1,000 and above.
must be made NO LATER THAN 5 days prior to the auction
and only if we have staff phone bidders available.
Telephone bids are accepted on a first come, first
note: We offer this free service as a convenience to
our clients, but will not be responsible for errors or
failures to execute bids. Bidders are encouraged to
attend the auction in person, and bid for themselves.
I bid online during the Live
No. However, you may
submit bids using our in-house online absentee bidding
system up to 24 hours prior to the auction. Click here: in
house online absentee bidding
1. How Do I Leave Bids for the Online-Only
“Log in” to your account and then click “Register to Bid”. After completing registration by
the box to accept the terms, you may view all of the lots
by clicking the “View
Catalog” button. If you wish
to bid on
an item, just click the “Bid” button.
When the box pops up, you may change the bid to a
higher amount if you
wish, and the program will bid on your behalf up to that
amount, much the way Ebay auctions work.
2. My account log-in information did
not work. What is wrong?
will need to do an initial registration process (set up user
password and supply name, address, phone, etc.) EVEN IF they
have already done
this before with Jones & Horan.
Click “Log In/New Bidder” and then select “Click here if
you are a new
3. Can other bidders see my identity
when I bid?
is possible for other bidders to see
your Username when you bid depending on your chosen settings
when you first
created your account. If you DO NOT want people to see your Username,
you can hover your cursor over your name at
the top (with the little arrow next to it) and a drop-down box
appear. Select "Account Info", and when that page loads,
the box towards the bottom that says "Hide
the button at the bottom that says "Save Account Info".
4. Can I "snipe" lots by bidding at
the last second before the item ends?
but this is
the speed of your internet connection and the device
you are using.
5. What are the Terms regulating the Online-Only Auction?
No Buyer's Premium.
No Sales Tax. No
All descriptions are
guaranteed with a 10-day return privilege.
is due upon receipt of the bidder
invoice the following morning. The
auction house reserves the right to hold property until payment
clears and to
refuse to register questionable clients.
will not be liable for default by either the buyer or the vendor.
witness against any default should legal action be necessary.
We reserve the
right to cancel and/or reopen the auction in the case of system
6. What payment methods does Jones
& Horan accept for their Online-Only Auctions?
Cash, Check or Bank Wire Transfers - No Credit Cards
clients call 603-623-5314 to set up your account.
7. When will you ship my purchases?
payment has been confirmed. Within
the US, shipping is free. We will
usually ship via USPS Priority Mail,
insured, signature required, although we will occasionally ship
Priority for very valuable items.
NOTE that items will be shipped to the address on your
invoice, the one you used when you created your account with
Bidopia. We cannot change and/or
address. If you wish to change your
address, you will need to log in with your user name and
password to change
your account information. If you
us to ship to a location other than the one on your invoice,
please let us know
by e-mail or phone before making payment.
BUYERS: There will be a modest fee
included for shipping to other countries.
This fee will be included on your invoice the day after the
auction. We will ship via USPS
Mail unless you contact us directly by e-mail or phone to make
Jones & Horan hold auction items for me for more than 10
days, without my paying for them?
Sorry, but the answer is No. If you are not prepared to pay promptly
for our auction items, you are not welcome to bid with us.
May I consign items to a Jones & Horan auction?
Yes. Please telephone us at 800 622-8120 or 603 623-5314 to
discuss what we can do for you.
Jones & Horan change the values on shipping statements for
No. Any statements generated by Jones & Horan will
reflect the values achieved at the auction.
Will Jones & Horan pay the International Import taxes?
No. Any taxes generated by the Auction Sale will be paid by
the Buyer, not Jones & Horan.