Selling Vintage Watches,
Jewelry, Coins and Clocks at Live Auctions
623-5314 or 1 800
622-8120 Fax: 603 626-5974 e-mail: email@example.com
Mast Road Goffstown, NH 03045
Frequently Asked Questions
How do I leave bids
for the Live Auctions
can not attend?
Did you use the
full amount of my absentee bid as the first bid when the item
My absentee bid
should have won that item, why didn't it? How can I
prevent that from happening in the future?
Can I watch the
Jones & Horan Live
Auctions as they take place on my computer?
What are the Terms regulating
the Live Auction?
What Payment Methods
Does Jones & Horan accept for their Live
Will Jones &
hold auction items for me for more than 10 days, without my
Can you ship my purchases?
May I bid by telephone
during the Live
May I consign my items to a
Jones & Horan auction?
Will Jones &
Horan change the values on shipping statements for overseas
Will Jones &
Horan pay the Import taxes?
I Leave Bids for the Live
Auctions If I Cannot Attend?
You May Leave Bids In One Of Three Ways: (Please note
Payment Methods Does Jones & Horan accept for their Live
Payments Can be Made By Cash, Check or Bank Wire Transfers -
No Credit Cards accepted.
There is No Buyer's Premium or Sales Tax.
New clients call 603-623-5314 to set up your account.
use the full amount of my absentee bid as the first bid when the
item was sold?
We may have been forced to under the following circumstance:
Your bid was one increment above the second highest absentee bid,
we had two or more absentee bids.
This action is necessary to rightfully eliminate under bidders.
For further clarification on this point, please call us at: (603)
bid should have won that item, why didn't it?
- Two floor bidders vie against one another, and due to the
random starting bid, and increments used, they reach the exact
of your bid. We were not authorized to go another increment for
the floor bidder wins it. We strongly encourage you to attend
auction in person. The employee executing your bid will
not jump into the bidding until it has begun, as he is striving
to win the item for you at the lowest bid possible. This
means that floor bidders will often get in on the bidding first.
Note that it is also our policy that bids entered by those
attending the auction in
person take precedence over absentee bids.
- Another bidder submitted the same amount as you, but his
bid takes precedence over yours because it was entered sooner.
- You bid using our on-line system, and your bid was
reduced according to the increments as posted. (We are
currently working on our program so that it will automatically
notify you if your bid did not follow our increments.)
- Here is a scenario to help explain: George leaves a bid
of $1500 on an item, and Patty left a bid of $1300 on that same
item. Bidding would begin on George at $1400 (one
increment above Patty's high bid). This means if someone
bids the next increment ($1500), George would be out. Our
only other choice would be to start George at his top bid of
$1500, which fundamentally means George bid against himself to
get to $1500. It would be as if he bid both $1400 AND
- FOOTING THE BID: Some bidders prefer to leave their bids with
us and indicate +1 increment. This gives us a little more
flexibility in trying to achieve the winning bid for that bidder.
For example, in the scenario above, George could have left $1500
+1 increment/bid, and we would have been authorized to go to $1600
to win the item. This method works for some bidders and is
something to consider when leaving bids with us.
- Note: Jones and Horan will not be held responsible in
any way for any error in executing absentee or telephone
We suggest Bidders plan to attend the auction in person and bid
for themselves if possible.
watch the Jones & Horan Live
Auctions as they take place on my computer?
Yes, we broadcast a Live Auction Video over the internet.
Just come to our website one hour before the start of the auction,
click on the link that will be posted for you to connect to the
Note: You will NOT be able to bid during this Live Auction Video -
will be similar to watching the auction on TV.
Jones & Horan hold auction items for me for more than 10
without my paying for them?
Sorry, but the answer is No. If you are not prepared to pay
promptly for our auction items, you are not welcome to bid with
Can you ship
Yes, once payment has been confirmed, we can ship your small
items if needed. Shipping cost (including insurance) will be
included on your invoice.
Here is a general guideline on what to expect for shipping:
Insurance will always be purchased unless requests to the contrary
received in writing.
- For auction purchases totaling under $1,000, we generally ship
USPS Priority Mail, insured, signature required.
- For all other auction purchases, we generally ship FedEx 2nd
day (or FedEx Priority International), insured, signature
There are additional fees for one day mail.
If you have a preference as to shipper, please contact us as soon as
possible after receiving notification of your winning bids.
It is your responsibility to tell us if you will be traveling or
otherwise unable to sign for the delivery, or if you wish to have
your purchase shipped to an address other than the one on your
Large items will be the responsibility of the buyer, but Jones &
Horan will assist whenever possible.
bid using the telephone during the Live
Telephone bids will
on lots with estimates of $1,000 and above.
be made at
least 3 days prior to the auction and only if we have
bidders available. Telephone bids are accepted on
a first come, first served basis.
Please note: We offer
free service as a
convenience to our clients, but will not be responsible for
failures to execute bids. Bidders are encouraged to
auction in person, and bid for themselves.
items to a Jones & Horan auction?
Yes. Please telephone us at 800 622-8120 or 603 623-5314
to discuss what we can do for you.
& Horan change the values on shipping statements for
No - any statements generated by Jones & Horan will
the values achieved at the auction.
Jones & Horan pay the International Import taxes?
No - any taxes generated by the Auction Sale will be paid by
the Buyer, not Jones & Horan.
What are the Terms
regulating the Live
TERMS for Live
on items in our auction indicates acceptance of the following
- There is No Buyer's
Premium and No Sales Tax. Click
For Video: The
& Horan "No Buyer's Premium Advantage"
- Absentee bids will be executed as a convenience to
customers when possible. Please see our Leave
Bid page for more
instructions on how to bid if you cannot attend the auction.
due within 10 days of receiving invoice. The auction house
will not be
held responsible for any errors or failures to accurately
Bidders are strongly encouraged to attend the sales in person.
- All floor bidders must sign in with the clerk and
receive a bidder number. Payment is due by the end of the
auction house reserves the right to hold property until check
and to refuse to register questionable clients.
- Cameras are allowed only upon authorization by the
auction house. We thank you for respecting our customers'
- The auctioneer has the sole right to settle disputed
bids and decide whether or not to re-offer the lot, and the
sale kept by the auction house will be taken as final in the
any dispute. The auctioneer reserves the right to reject an
that, in his or her opinion, is not commensurate with the
value of the
- The auctioneer will not be liable for default by
either the buyer or the vendor. We will witness against any
should legal action be necessary.
- Payment may be made by cash, check or bank wire
transfer. No credit cards.
- In no instance will we ever sell, rent or disclose your
personal information to any third party unless directed by a
court of law.
- Jones & Horan Auction Team uses the following
bidding increment multiples:
| $10 - $200
|| $2,001 - $10,000
| $201 - $500
|| $10,001 - $20,000
| $501 -
$1,000 $50 increments
|$1,001 - $2,000