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Selling Vintage Watches, Jewelry, Coins and Clocks at Live Auctions

603 623-5314 or 1 800 622-8120 Fax: 603 626-5974 e-mail: pat@jones-horan.com  453 Mast Road  Goffstown, NH 03045

No Buyer's Premium   No Reserves   No Sales Tax


Frequently Asked Questions

Live Auctions:

1. How do I leave bids for the Live Auctions if I can not attend?

2. Did you use the full amount of my absentee bid as the first bid when the item was sold?

3. My absentee bid should have won that item, why didn't it?  How can I prevent that from happening in the future?

4. Can I watch the Jones & Horan Live Auctions as they take place on my computer?

5. What are the Terms regulating the Live Auction?

6. What Payment Methods Does Jones & Horan accept for their Live Auctions?

7. Can you ship my purchases?

8. May I bid by telephone during the Live Auction?

9. May I bid online during the Live Auction?


Online-Only Auctions:

1. How do I leave bids for the Online-Only Auctions?

2. My account log-in information did not work.  What is wrong?

3. Can other bidders see my identity when I bid?

4. Can I "snipe" lots by bidding at the last second befor the items ends?

5. What are the Terms regulating the Online-Only Auction?

6. What payment methods does Jones & Horan accept for their Online-Only Auctions?

7. When will you ship my purchases?


Both Live and Online-Only Auctions:

1. Will Jones & Horan hold auction items for me for more than 10 days, without my paying for them?

2. May I consign my items to a Jones & Horan auction?

International Buyers:

1. Will Jones & Horan change the values on shipping statements for overseas Buyers?

2. Will Jones & Horan pay the Import taxes?









Live Auctions:


1. How Do I Leave Bids for the Live Auctions If I Cannot Attend?

You May Leave Bids In One Of Three Ways: (Please note deadlines)


2. Did you use the full amount of my absentee bid as the first bid when the item was sold?

We may have been forced to, under the following circumstances:
    Your bid was one increment above the second highest absentee bid, and we had two or more absentee bids.
    This action is necessary to rightfully eliminate under bidders.  (Please see the answer to the next question.)
For further clarification on this point, please call us at: (603) 623-5314


3. My absentee bid should have won that item, why didn't it?

  • Two floor bidders vie against one another, and due to the random starting bid, and increments used, they reach the exact amount of your bid. We were not authorized to go another increment for you, so the floor bidder wins it. The employee executing your bid will not jump into the bidding until it has begun, as he is striving to win the item for you at the lowest bid possible.  This means that floor bidders will often get in on the bidding first.  Note:  it is also our policy that bids entered by those attending the auction in person take precedence over absentee bids. We strongly encourage you to attend the auction and place your bids in person!
  • Another bidder submitted the same amount as you, but his bid takes precedence over yours because it was entered sooner.
  • You bid using our on-line system, and your bid was reduced according to the increments as posted.  Please be sure to follow our our posted bid increments, when leaving absentee bids.
  • Here is a scenario to help explain:  George leaves a bid of $1500 on an item, and Patty left a bid of $1300 on that same item.  Bidding would begin on George at $1400 (one increment above Patty's high bid).  This means if someone bids the next increment ($1500), George would be out.  Our only other choice would be to start George at his top bid of $1500, which fundamentally means George bid against himself to get to $1500.  It would be as if he bid both $1400 AND $1500.
    How can I prevent that from happening in the future?
  • FOOTING THE BID: Some bidders prefer to leave their bids with us and indicate +1 increment.  This gives us a little more flexibility in trying to achieve the winning bid for that bidder.  For example, in the scenario above, George could have left $1500 +1 increment/bid, and we would have been authorized to go to $1600 to win the item.  This method works for some bidders and is something to consider when leaving bids with us.
  • Note:  Jones and Horan will not be held responsible in any way for any error in executing absentee or telephone bids.  We suggest Bidders plan to attend the auction in person and bid for themselves if possible.

4. Can I watch the Jones & Horan Live Auctions as they take place on my computer?

Yes, we broadcast a Live Auction Video over the internet. Just come to our website one hour before the start of the auction, and click on the link that will be posted for you to connect to the broadcast.
Note: You will NOT be able to bid during this Live Auction Video - it will be similar to watching the auction on TV.


5. What are the Terms regulating the Live Auction?

  1. There is No Buyer's Premium and No Sales Tax.  Click Here For Video:  The Jones & Horan "No Buyer's Premium Advantage"
  2. Absentee bids will be executed as a convenience to customers when possible. Please see our Leave Bid page for more instructions on how to bid if you cannot attend the auction. Payment is due within 10 days of receiving invoice. The auction house will not be held responsible for any errors or failures to accurately execute bids. Bidders are strongly encouraged to attend the sales in person.
  3. All floor bidders must sign in with the clerk and receive a bidder number. Payment is due by the end of the auction. The auction house reserves the right to hold property until check clears and to refuse to register questionable clients.
  4. Cameras are allowed only upon authorization by the auction house. We thank you for respecting our customers' privacy!
  5. The auctioneer has the sole right to settle disputed bids and decide whether or not to re-offer the lot, and the record of sale kept by the auction house will be taken as final in the event of any dispute. The auctioneer reserves the right to reject an opening bid that, in his or her opinion, is not commensurate with the value of the lot.
  6. The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.
  7. Payment may be made by cash, check or bank wire transfer. No credit cards.
  8. In no instance will we ever sell, rent or disclose your personal information to any third party unless directed by a court of law.
  9. Jones & Horan Auction Team uses the following bidding increment multiples:           
$10 - $200      $10 increments $1,001 - $2,000      $100 increments
$201 - $500     $25 increments $2,001 - $10,000      $200 increments
$501 - $1,000   $50 increments $10,001 and above    $500 increments


6. What Payment Methods Does Jones & Horan accept for their Live Auctions?

Cash, Check or Bank Wire Transfers - No Credit Cards accepted. No Paypal.  Note:  Paypal is an acceptable method for our Online-Only Auctions.
There is No Buyer's Premium or Sales Tax.
New clients, please call 603-623-5314 or e-mail pat@jones-horan.com to set up your account.


7. Can you ship my purchases?

Yes, we can ship your small items if needed.  Large items will be the responsibility of the buyer, but Jones & Horan will assist whenever possible.  Shipping cost (including insurance) will be included on your invoice.
Here is a general guideline on what to expect for shipping:

  • For auction purchases totaling under $1,000, we generally ship USPS Priority Mail, insured, signature required.
  • For all other auction purchases, we generally ship FedEx 2nd day (or FedEx Priority International), insured, signature required.
Insurance will always be purchased unless requests to the contrary are received in writing.
There are additional fees for one day mail.
If you have a preference as to shipper, please contact us as soon as possible after receiving notification of your winning bids.
It is your responsibility to tell us if you will be traveling or otherwise unable to sign for the delivery, or if you wish to have your purchase shipped to an address other than the one on your invoice.

Note:  Shipping is free for domestic customers for our Online-Only Auctions.

8. May I bid using the telephone during the Live Auction?

Yes, on lots with estimates of $1,000 and above.

Arrangements must be made NO LATER THAN 5 days prior to the auction and only if we have staff phone bidders available.  Telephone bids are accepted on a first come, first served basis.

Please note:  We offer this free service as a convenience to our clients, but will not be responsible for errors or failures to execute bids.  Bidders are encouraged to attend the auction in person, and bid for themselves.

9. May I bid online during the Live Auction?

No.  However, you may submit bids using our in-house online absentee bidding system up to 24 hours prior to the auction.  Click here:  in house online absentee bidding


Online-Only Auctions: 

1. How Do I Leave Bids for the Online-Only Auctions?

Simply “Log in” to your account and then click “Register to Bid”.  After completing registration by checking the box to accept the terms, you may view all of the lots by clicking the “View Catalog” button.  If you wish to bid on an item, just click the “Bid” button.  When the box pops up, you may change the bid to a higher amount if you wish, and the program will bid on your behalf up to that amount, much the way Ebay auctions work.

2. My account log-in information did not work.  What is wrong?
You will need to do an initial registration process (set up user name and password and supply name, address, phone, etc.) EVEN IF they have already done this before with Jones & Horan.  Click “Log In/New Bidder” and then select “Click here if you are a new bidder.”

3. Can other bidders see my identity when I bid?

It is possible for other bidders to see your Username when you bid depending on your chosen settings when you first created your account.   If you DO NOT want people to see your Username, you can hover your cursor over your name at the top (with the little arrow next to it) and a drop-down box will appear.  Select "Account Info", and when that page loads, check the box towards the bottom that says "Hide Username From Public."  Click the button at the bottom that says "Save Account Info".

4. Can I "snipe" lots by bidding at the last second before the item ends?
Yes, but this is dependent on the speed of your internet connection and the device you are using.

5. What are the Terms regulating the Online-Only Auction?

No Buyer's Premium.  No Sales Tax.  No reserves.  Free domestic shipping. 

All descriptions are guaranteed with a 10-day return privilege.

Payment is due upon receipt of the bidder invoice the following morning.  The auction house reserves the right to hold property until payment clears and to refuse to register questionable clients.

The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.

We reserve the right to cancel and/or reopen the auction in the case of system failures.

6. What payment methods does Jones & Horan accept for their Online-Only Auctions?

 
Paypal, Cash, Check or Bank Wire Transfers - No Credit Cards accepted. 
New clients call 603-623-5314 to set up your account.

7. When will you ship my purchases?

Once payment has been confirmed.  Within the US, shipping is free.  We will usually ship via USPS Priority Mail, insured, signature required, although we will occasionally ship via FedEx Priority for very valuable items.


PLEASE NOTE that items will be shipped to the address on your invoice, the one you used when you created your account with Bidopia.  We cannot change and/or update that address.  If you wish to change your address, you will need to log in with your user name and password to change your account information.  If you wish us to ship to a location other than the one on your invoice, please let us know by e-mail or phone before making payment.  Thank-you!
 

INTERNATIONAL BUYERS: There will be a modest fee included for shipping to other countries.  This fee will be included on your invoice the day after the auction.  We will ship via USPS Priority Mail unless you contact us directly by e-mail or phone to make other arrangements. 




Both Live and Online-Only Auctions:


1. Will Jones & Horan hold auction items for me for more than 10 days, without my paying for them?

Sorry, but the answer is No. If you are not prepared to pay promptly for our auction items, you are not welcome to bid with us.

2. May I consign items to a Jones & Horan auction?

Yes.  Please telephone us at 800 622-8120 or 603 623-5314 to discuss what we can do for you.




International Buyers:


1. Will Jones & Horan change the values on shipping statements for overseas Buyers?

No.  Any statements generated by Jones & Horan will reflect the values achieved at the auction.


2. Will Jones & Horan pay the International Import taxes?

No.  Any taxes generated by the Auction Sale will be paid by the Buyer, not Jones & Horan.