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Selling Vintage Watches, Jewelry, Coins and Clocks at Live Auctions

603 623-5314 or 1 800 622-8120 Fax: 603 626-5974 e-mail: pat@jones-horan.com  453 Mast Road  Goffstown, NH 03045

No Buyer's Premium   No Reserves   No Sales Tax


Frequently Asked Questions

How do I leave bids for the Live Auctions if I can not attend?

Did you use the full amount of my absentee bid as the first bid when the item was sold?

My absentee bid should have won that item, why didn't it?  How can I prevent that from happening in the future?

Can I watch the Jones & Horan Live Auctions as they take place on my computer?

What are the Terms regulating the Live Auction?

What Payment Methods Does Jones & Horan accept for their Live Auctionst?

Will Jones & Horan hold auction items for me for more than 10 days, without my paying for them?

Can you ship my purchases?

May I bid by telephone during the Live Auction?

May I consign my items to a Jones & Horan auction?

International Buyer's Questions:

Will Jones & Horan change the values on shipping statements for overseas Buyers?

Will Jones & Horan pay the Import taxes?


How Do I Leave Bids for the Live Auctions If I Cannot Attend?

You May Leave Bids In One Of Three Ways: (Please note deadlines)


What Payment Methods Does Jones & Horan accept for their Live Auctions?

Payments Can be Made By Cash, Check or Bank Wire Transfers - No Credit Cards accepted.
There is No Buyer's Premium or Sales Tax.
New clients call 603-623-5314 to set up your account.


Did you use the full amount of my absentee bid as the first bid when the item was sold?

We may have been forced to under the following circumstance:
Your bid was one increment above the second highest absentee bid, and we had two or more absentee bids.
This action is necessary to rightfully eliminate under bidders.
For further clarification on this point, please call us at: (603) 623-5314


My absentee bid should have won that item, why didn't it?

  • Two floor bidders vie against one another, and due to the random starting bid, and increments used, they reach the exact amount of your bid. We were not authorized to go another increment for you, so the floor bidder wins it. We strongly encourage you to attend the auction in person.  The employee executing your bid will not jump into the bidding until it has begun, as he is striving to win the item for you at the lowest bid possible.  This means that floor bidders will often get in on the bidding first.  Note that it is also our policy that bids entered by those attending the auction in person take precedence over absentee bids.
  • Another bidder submitted the same amount as you, but his bid takes precedence over yours because it was entered sooner.
  • You bid using our on-line system, and your bid was reduced according to the increments as posted.  (We are currently working on our program so that it will automatically notify you if your bid did not follow our increments.)
  • Here is a scenario to help explain:  George leaves a bid of $1500 on an item, and Patty left a bid of $1300 on that same item.  Bidding would begin on George at $1400 (one increment above Patty's high bid).  This means if someone bids the next increment ($1500), George would be out.  Our only other choice would be to start George at his top bid of $1500, which fundamentally means George bid against himself to get to $1500.  It would be as if he bid both $1400 AND $1500.
  • FOOTING THE BID: Some bidders prefer to leave their bids with us and indicate +1 increment.  This gives us a little more flexibility in trying to achieve the winning bid for that bidder.  For example, in the scenario above, George could have left $1500 +1 increment/bid, and we would have been authorized to go to $1600 to win the item.  This method works for some bidders and is something to consider when leaving bids with us.
  • Note:  Jones and Horan will not be held responsible in any way for any error in executing absentee or telephone bids.  We suggest Bidders plan to attend the auction in person and bid for themselves if possible.

Can I watch the Jones & Horan Live Auctions as they take place on my computer?

Yes, we broadcast a Live Auction Video over the internet.
Just come to our website one hour before the start of the auction, and click on the link that will be posted for you to connect to the broadcast.
Note: You will NOT be able to bid during this Live Auction Video - it will be similar to watching the auction on TV.


Will Jones & Horan hold auction items for me for more than 10 days, without my paying for them?

Sorry, but the answer is No. If you are not prepared to pay promptly for our auction items, you are not welcome to bid with us.


Can you ship my purchases?

Yes, once payment has been confirmed, we can ship your small items if needed.  Shipping cost (including insurance) will be included on your invoice.
Here is a general guideline on what to expect for shipping:

  • For auction purchases totaling under $1,000, we generally ship USPS Priority Mail, insured, signature required.
  • For all other auction purchases, we generally ship FedEx 2nd day (or FedEx Priority International), insured, signature required.
Insurance will always be purchased unless requests to the contrary are received in writing.
There are additional fees for one day mail.
If you have a preference as to shipper, please contact us as soon as possible after receiving notification of your winning bids.
It is your responsibility to tell us if you will be traveling or otherwise unable to sign for the delivery, or if you wish to have your purchase shipped to an address other than the one on your invoice.
Large items will be the responsibility of the buyer, but Jones & Horan will assist whenever possible.

May I bid using the telephone during the Live Auction?

Telephone bids will be accepted on lots with estimates of $1,000 and above.

Arrangements must be made at least 3 days prior to the auction and only if we have staff phone bidders available.  Telephone bids are accepted on a first come, first served basis.

Please note:  We offer this free service as a convenience to our clients, but will not be responsible for errors or failures to execute bids.  Bidders are encouraged to attend the auction in person, and bid for themselves.


May I consign items to a Jones & Horan auction?

Yes.  Please telephone us at 800 622-8120 or 603 623-5314 to discuss what we can do for you.


Will Jones & Horan change the values on shipping statements for overseas Buyers?

No - any statements generated by Jones & Horan will reflect the values achieved at the auction.


Will Jones & Horan pay the International Import taxes?

No - any taxes generated by the Auction Sale will be paid by the Buyer, not Jones & Horan.


What are the Terms regulating the Live Auction?

TERMS for Live Auctions

Bidding on items in our auction indicates acceptance of the following terms

  1. There is No Buyer's Premium and No Sales Tax.  Click Here For Video:  The Jones & Horan "No Buyer's Premium Advantage"
  2. Absentee bids will be executed as a convenience to customers when possible. Please see our Leave Bid page for more instructions on how to bid if you cannot attend the auction. Payment is due within 10 days of receiving invoice. The auction house will not be held responsible for any errors or failures to accurately execute bids. Bidders are strongly encouraged to attend the sales in person.
  3. All floor bidders must sign in with the clerk and receive a bidder number. Payment is due by the end of the auction. The auction house reserves the right to hold property until check clears and to refuse to register questionable clients.
  4. Cameras are allowed only upon authorization by the auction house. We thank you for respecting our customers' privacy!
  5. The auctioneer has the sole right to settle disputed bids and decide whether or not to re-offer the lot, and the record of sale kept by the auction house will be taken as final in the event of any dispute. The auctioneer reserves the right to reject an opening bid that, in his or her opinion, is not commensurate with the value of the lot.
  6. The auctioneer will not be liable for default by either the buyer or the vendor. We will witness against any default should legal action be necessary.
  7. Payment may be made by cash, check or bank wire transfer. No credit cards.
  8. In no instance will we ever sell, rent or disclose your personal information to any third party unless directed by a court of law.
  9. Jones & Horan Auction Team uses the following bidding increment multiples:
    $10 - $200      $10 increments $2,001 - $10,000      $200 increments
    $201 - $500     $25 increments $10,001 - $20,000    $500 increments
    $501 - $1,000   $50 increments        over $20,000      Auctioneer's Discretion
    $1,001 - $2,000      $100 increments